Terms & Conditions
Last updated: 07 July, 2026
These Terms & Conditions (“Terms”) govern your use of the website
londonpcoandtraining.co.uk (the “Site”) and any training, assessment
preparation, or licence application support services (the “Services”)
provided by London PCO & Training (“we”, “us”, “our”).
Business details (please confirm/complete): – Trading name: London
PCO & Training – Registered company name: [insert if a limited
company] – Company number: [insert if applicable]
Registered/business address: Ashley House Business Centre, 235-239
High Rd, London N22 8HF, United Kingdom – Email:
info@londonpcoandtraining.co.uk – Phone: 07576 497335 / 020 3488
4184
By booking an appointment, purchasing a course, or otherwise using
our Services, you agree to these Terms. If you do not agree, please do
not use the Services.
1. Our Services
We provide: – PCO (Private Hire Vehicle) licence application support
Topographical assessment training – B1 English Language / SERU
assessment training – General guidance through the Transport for
London (TfL) licensing process
We are an independent training and support provider. We are not
TfL, the DVLA, the DBS, or any other government body, and we
have no authority over, and cannot guarantee, the outcome of any
application or assessment conducted by those bodies.
2. No Guarantee of Licence or Pass Outcome
While we design our training around TfL’s published syllabus and use
software modelled on TfL’s actual assessment tools, and we aim to
prepare every client thoroughly:
- The final decision to award a PCO/private hire driver’s licence
rests solely with TfL. - Assessment results (Topographical, SERU, English Language) are
determined and marked by TfL or its appointed test centres, not by
us. - Any reference to a “pass rate” or “guarantee” reflects our training
standard and track record and is not a legally binding promise of
an individual result. Your own attendance, effort, existing ability,
and TfL’s own requirements and decisions will affect your outcome. - We are not responsible for delays, refusals, or additional
requirements imposed by TfL, DVLA, DBS, or any medical
examiner.
3. Bookings, Fees and Payment
- Prices for training packages and application support are as quoted
to you at the time of booking or as published on the Site. - Full payment (or an agreed deposit) is required before a course,
appointment, or application support package begins, unless
otherwise agreed in writing. - We reserve the right to amend prices for future bookings at any
time; changes will not affect a booking already confirmed and paid
for. - Third-party fees (e.g. TfL application fees, DBS check fees, medical
examination fees) are separate from our fees and are payable
directly to those bodies unless we have expressly agreed to collect
them on your behalf.
4. Cancellations, Rescheduling and Refunds
- Cancellation by you: Please give us at least [insert number,
e.g. 48 hours] notice to cancel or reschedule a training session or
appointment. Late cancellations or missed appointments (no
shows) without adequate notice may be charged in full or forfeit
any deposit paid. - Cancellation by us: If we need to cancel or reschedule a session
(e.g. trainer illness), we will offer you the next available slot at no
extra cost. - Refunds: Because our Services involve booking trainer time and,
in some cases, third-party appointments on your behalf, fees are
generally non-refundable once a session has taken place or
preparatory work has begun. Refunds for undelivered Services will
be considered on a case-by-case basis and are at our discretion,
without prejudice to your statutory rights under the Consumer
Rights Act 2015 and the Consumer Contracts Regulations 2013
(including your right to cancel certain distance contracts within 14
days, subject to services already performed with your consent).
5. Your Responsibilities
You agree to: – Provide accurate, complete and up-to-date information
and documents when requested (e.g. for DBS checks, medical forms,
DVLA checks, TfL applications). – Attend booked sessions on time and
complete any homework, mock tests, or preparation we assign. – Be
responsible for your own conduct at, and compliance with the rules of,
any TfL or third-party test centre. – Obtain and maintain your own
DVLA licence and any other eligibility requirements independently of
our Services.
6. Study Materials and Intellectual Property
All training materials, mock tests, software interfaces, and content
provided by us remain our intellectual property (or that of our
licensors). You may use these materials for your own personal study
only. You may not copy, resell, distribute, or publish our materials
without our written permission.
7. Liability
Nothing in these Terms limits or excludes our liability for death or
personal injury caused by our negligence, fraud, or any other liability
that cannot be limited or excluded by law.
Subject to the above, we are not liable for: – Any decision made by
TfL, DVLA, DBS, or any medical examiner, including refusal, delay, or
revocation of a licence or assessment result; – Indirect or
consequential losses, including loss of earnings or loss of opportunity
to work as a private hire driver; – Delays caused by third parties
outside our reasonable control.
Our total liability to you for any claim arising from the Services is
limited to the amount you paid us for the specific Service giving rise
to the claim.
8. Complaints
If you’re unhappy with any aspect of our Services, please contact us at
info@londonpcoandtraining.co.uk so we can try to resolve the issue
directly.
9. Governing Law
These Terms are governed by the laws of England and Wales, and any
disputes will be subject to the exclusive jurisdiction of the courts of
England and Wales.
10. Changes to These Terms
We may update these Terms from time to time. The version posted on
this page at the time of your booking applies to that booking.
