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Terms and Conditions

Last updated: 19 August 2026

1. About these terms

These Terms and Conditions govern enquiries, bookings and services supplied by London PCO Licence and Training Centre Ltd (“we”, “us” or “our”) to an individual customer (“you” or “your”). Please read them before booking.

Our details are:

  1. Company name: London PCO Licence and Training Centre Ltd
  2. Company number: 13692562
  3. Registered office: Ashley House, Office 207, 235-239 High Road, Wood Green, London, N22 8HF, United Kingdom
  4. Email: info@londonpcoandtraining.co.uk
  5. Telephone: 020 3488 4184 / 07576 497335
  6. Website: https://londonpcoandtraining.co.uk

Nothing in these terms affects statutory rights that cannot lawfully be excluded or limited.

2. Independent training provider

We are a private training provider. We are not part of, affiliated with, endorsed by or authorised to speak on behalf of TfL, DBS, DVLA, PeopleCert or any government body.

We do not issue private-hire licences, conduct official TfL assessments, perform DBS decisions or control regulatory processing times. Applications, official assessments, checks and licensing decisions remain the responsibility of the relevant authority.

Any references to official requirements are general educational information. You must check the latest requirements, fees, forms, dates and instructions on the relevant official website.

3. Our services

Depending on the booking, we may provide:

  1. Topographical Skills Assessment preparation;
  2. Safety, Equality and Regulatory Understanding (SERU) preparation;
  3. English-language training or assessment preparation;
  4. one-to-one or group tuition;
  5. practice questions, mock exercises and learning materials;
  6. software-based learning tools; and
  7. general educational or administrative guidance connected with preparing for private-hire requirements.

The specific service, delivery method, date, duration, price and included materials will be stated in the booking confirmation.

Practice content is independently prepared for educational use unless expressly stated otherwise. It is not an official TfL examination, official question bank or guarantee of the content that will appear in an assessment.

4. No guaranteed result

Training can improve preparation but individual results depend on attendance, ability, study, conduct, official requirements and other matters outside our control.

We do not guarantee:

  1. that you will pass an assessment on a particular attempt;
  2. that you will obtain or retain a licence;
  3. that an authority will accept an application or document;
  4. that an official process will be completed by a particular date;
  5. employment, earnings or work with Uber, Bolt or another operator; or
  6. that official rules, questions, fees or procedures will remain unchanged.

Statements about previous learners or general pass rates describe past experience only and are not promises of an individual outcome.

5. Eligibility and your responsibilities

You are responsible for:

  1. checking that the service is suitable for your needs;
  2. checking current official eligibility and application requirements;
  3. providing accurate booking and contact information;
  4. arriving on time and participating appropriately;
  5. completing recommended independent study and practice;
  6. bringing any equipment or identification specified in the booking confirmation;
  7. safeguarding login credentials and learning materials;
  8. notifying us promptly of accessibility or reasonable-adjustment needs; and
  9. submitting official applications, fees and documents through the correct official channels.

You must not submit false information, misuse our systems, disrupt a class, harass another person, record a session without permission or copy/distribute protected materials.

6. Enquiries and booking formation

Submitting a website form or making an enquiry does not itself create a booking or contract.

A booking becomes binding when:

  1. we confirm the service, price and date to you; and
  2. you accept the booking and pay any deposit or amount stated as required for confirmation.

Please check the confirmation promptly and tell us if any detail is incorrect. We may refuse a booking for a legitimate reason, including lack of availability, inability to meet a stated need, suspected fraud or previous serious misconduct.

7. Prices and payment

The price and payment deadline will be provided before the booking is confirmed. Prices include VAT where VAT is applicable and included in the quoted price.

Unless otherwise agreed in writing:

  1. any required deposit must be paid to secure the session;
  2. the balance must be paid by the deadline in the confirmation;
  3. access to online tools or materials may be withheld until payment is received; and
  4. you are responsible for ensuring payment details and references are correct.

We do not charge an additional amount unless you have agreed to it. Official TfL, DBS, medical, assessment or licensing fees are not included unless the booking confirmation expressly and lawfully says otherwise.

8. Consumer right to cancel a distance booking

If you are a consumer and book online, by telephone or otherwise at a distance, you will usually have 14 days after the contract is made to cancel without giving a reason, subject to statutory exceptions.

To cancel, you must send a clear statement by email or post before the cancellation period expires. You may use the model cancellation form at the end of these terms, but you do not have to.

If you ask us to begin providing a service during the 14-day cancellation period:

  1. we will seek your express request to begin early;
  2. if you then cancel after performance has started, we may charge a proportionate amount for the service supplied up to cancellation; and
  3. if the service is fully performed during that period, your right to cancel will end only where you expressly agreed to early performance and acknowledged that the right would be lost on full performance.

If a booking includes immediate access to chargeable digital content, we will seek the express consent and acknowledgement required by law before supplying it during the cancellation period. Your statutory cancellation rights remain unaffected where those requirements have not been met.

Any refund due following statutory cancellation will be made within the period required by law and normally by the original payment method.

9. Rescheduling and cancellation after the statutory period

Subject to your statutory rights:

  1. please give at least 48 hours’ notice if you need to cancel or reschedule a scheduled session;
  2. where at least 48 hours’ notice is given, we will normally offer one reasonable alternative date or provide any refund stated in the booking confirmation;
  3. where less than 48 hours’ notice is given, we may retain a reasonable deposit or charge for costs and reserved trainer time that we cannot recover;
  4. repeated rescheduling may be treated as cancellation; and
  5. refunds are not provided merely because an assessment result or licensing decision is not the result hoped for, provided we delivered the booked service with reasonable care and skill.

We will apply this clause fairly, considering emergencies and circumstances outside your reasonable control.

10. Late arrival and non-attendance

If you arrive late, the session may still finish at the scheduled time so that other bookings are not affected. If lateness makes meaningful delivery impossible, the session may be treated as a late cancellation.

If you do not attend and have not contacted us, we may treat the session as used and charge or retain the amount permitted under the booking terms and applicable law.

11. Cancellation or changes by us

We may change a trainer, room, delivery method or reasonable course detail where this does not materially reduce the service.

If we must cancel a session or make a material change, we will offer a reasonable alternative or refund the amount paid for the affected part. We are not responsible for separate travel, accommodation, childcare or lost-income costs unless the law requires otherwise, so avoid committing to non-refundable arrangements where possible.

12. Online access and technical requirements

Where a service includes online access, you are responsible for a compatible device, stable internet connection and ordinary browser or software requirements notified to you.

Access is personal to you. You must not share credentials, allow another person to impersonate you, bypass security, scrape content, introduce malware or interfere with availability. We may suspend access where reasonably necessary to protect the service or investigate misuse.

Planned or emergency maintenance may occasionally affect availability. Where a significant paid service is unavailable for an unreasonable period due to our fault, we will provide an appropriate extension, repeat service or refund for the affected part.

13. Intellectual property and learning materials

We or our licensors own the intellectual-property rights in our course content, practice questions, software, layouts, recordings and learning materials, except for third-party content identified as such.

We give you a limited, personal, non-exclusive, non-transferable right to use supplied materials for your own learning during the access period. You must not:

  1. copy or distribute materials beyond ordinary personal study;
  2. sell, publish, upload or share them;
  3. share account access;
  4. remove ownership notices;
  5. create a competing question bank or course from them; or
  6. record or reproduce a class without written permission.

Nothing in these terms gives you ownership of our intellectual property.

14. Quality of service and complaints

We will provide services with reasonable care and skill. If you believe a service was not delivered as agreed, contact us promptly with your name, booking details and a clear description of the issue.

We will investigate and aim to respond within 10 working days. Depending on the circumstances and your legal rights, an appropriate remedy may include correction, repeat performance, a price reduction or refund.

Contact: info@londonpcoandtraining.co.uk.

15. Liability

Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for:

  1. death or personal injury caused by negligence;
  2. fraud or fraudulent misrepresentation;
  3. breach of rights that cannot be excluded under consumer law; or
  4. any other liability that law does not permit us to exclude.

If you are a consumer, we are responsible for losses that are a foreseeable result of our breach of contract or failure to use reasonable care and skill. We are not responsible for a loss that was not foreseeable when the contract was made, or for loss caused by inaccurate information, your failure to follow reasonable instructions or a third party outside our control.

We are not liable for an official authority’s decision, processing time, system failure, rule change or assessment content, except to the extent a loss is directly caused by our own breach.

Our services are supplied for personal training purposes. If you use them for business purposes, we are not liable for loss of profit, revenue, business, opportunity or anticipated savings to the extent permitted by law.

Subject to the liabilities that cannot be limited and any mandatory consumer remedy, our aggregate liability arising from the affected service will not exceed the amount you paid for that service where such a limitation is fair and lawful in the circumstances.

16. Events outside reasonable control

Neither party is responsible for delay or failure caused by an event outside reasonable control, such as severe weather, transport disruption, utility or internet failure, fire, flood, epidemic, government action or sudden trainer illness.

The affected party should notify the other as soon as reasonably possible. We will take reasonable steps to minimise disruption and, where necessary, reschedule or refund the undelivered part of the service.

17. Personal information

We handle personal information as described in our Privacy Policy. Do not send sensitive official documents through ordinary website or messaging channels unless we have expressly requested them for a lawful and clearly explained purpose.

18. Changes to these terms

The terms in force when a booking is made normally apply to that booking. We may update these website terms for future bookings. If a legal or regulatory change must apply to an existing booking, we will notify you where reasonably practicable.

19. General legal provisions

If a court finds part of these terms invalid or unenforceable, the remainder will continue in effect.

A delay in enforcing a right does not waive that right. You may not transfer your booking or rights without our agreement, except where the law permits. We may transfer the contract as part of a genuine business reorganisation provided this does not reduce your rights.

No person other than you and us has a right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999.

20. Governing law and courts

These terms are governed by the law of England and Wales. If you are a consumer living elsewhere in the United Kingdom, you retain any mandatory protections of your home jurisdiction and may be entitled to bring proceedings in your local courts. Otherwise, the courts of England and Wales will have jurisdiction.

21. Contact

London PCO Licence and Training Centre Ltd
Ashley House, Office 207
235-239 High Road
Wood Green
London N22 8HF
United Kingdom
Email: info@londonpcoandtraining.co.uk
Telephone: 020 3488 4184 / 07576 497335

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